Leaving Durable: What Can You Take With You?

Durable's help center documents two real exports — your domain, and your customer/contact list as CSV — but no export for your website's pages, design, or code. We read every article title in Durable's Website Editor and Account & Settings help collections (checked September 2026), and none describes downloading, backing up, or exporting the site itself. This guide covers exactly what you can take with you today, sourced from Durable's own help articles, and a checklist for manually copying the rest before you cancel.

What does Durable actually let you export?

Two things, both documented plainly:

1. Your domain, if it's eligible for transfer (see below), or a domain you already owned before connecting it to Durable.
2. Your customer/contact list, as a CSV file, from Durable's CRM.

Neither of these is your website's pages, layout, images, or code. Durable's Website Editor help collection, which covers everything from editing content inside a page to custom code, favicons, and page SEO, has no article about exporting, downloading, or backing up the site itself. The Account & Settings collection, which covers domains, subscriptions, and permanently deleting your business, has the same gap. If you were hoping for a "download my site" button, Durable's documentation doesn't describe one.

How do I export my customer/contact list?

Durable's help article "Export Customers via CSV File" gives the exact steps: use the checkboxes next to each contact to select the ones you want, or the checkbox at the top of the Name column to select everyone, then "look at the bottom menu bar. Click the Download icon" (Durable Help Center, checked September 2026). Your selected contacts download as a CSV file you can open in a spreadsheet. Do this before you cancel — it's your customer relationships, and it's the one piece of your business data Durable explicitly supports taking out.

Can I keep my domain if I leave Durable?

It depends on how you got the domain, and Durable documents two different paths.

If you bought the domain through Durable, it's covered by Durable's domain transfer policy, with three eligibility conditions stated directly: "Your Durable subscription must be active for at least three(3) consecutive months," the domain must have been registered through Durable, not externally connected, and your account must be in good standing with no outstanding payments (Durable Help Center, "Durable Domains Transfer Policy", checked September 2026). If you meet those, you "reach out to our team to begin the transfer process," and Durable will "guide you through providing the required authorization code (also called an EPP code) and releasing your domain." Durable adds a practical note worth following: check your new provider's own transfer requirements too, since "some may have their own specific conditions."

If you connected a domain you already owned, it was never Durable's to transfer — you registered it elsewhere, and leaving Durable is a matter of pointing its DNS somewhere else, not a transfer request. Either way, the general mechanics of moving a domain away from a website builder — authorization codes, registrar locks, what can go wrong mid-transfer — are covered in more depth in transferring a domain away from your website builder.

How do I disconnect a domain I already own from Durable?

Durable's help documentation for connecting an existing domain describes the DNS records it needs: an A record pointing at the IP address Durable provides, a CNAME record for the "www" version, and removal of "any existing A, AAAA, or CNAME records that are not associated with Durable" (Durable Help Center, checked September 2026). To move away, you reverse this at your registrar: replace those Durable-pointing records with whatever your new host requires. Durable's own troubleshooting article for domain connections gives the specific values it uses, which is also useful in reverse — knowing that Durable "supports two A record IPs — use either 162.159.140.42 or 172.66.0.42" and that its CNAME target is "websites.mydurable.com" or "websites.durable.co" tells you exactly which records to remove once you're pointing elsewhere (Durable Help Center, checked September 2026).

One instruction from Durable's article on connecting an existing domain is worth carrying over regardless of where you're going: "Leave MX records in place if you use an email service like Gmail or Outlook." MX records route your email, not your website, and they're commonly and accidentally wiped out during a DNS cleanup. Copy your current DNS records somewhere safe before you touch anything, so you have a reference if email breaks partway through the move — see changing website builders without losing email for the fuller version of this specific risk.

What happens to my domain if I just cancel my subscription?

Durable's cancellation article gives the steps — Settings > Billing > Cancel Plan — and states that "your subscription will remain active until the end of your current billing cycle, and no further charges will apply." It does not say what happens to a connected domain after that point. Don't assume cancellation alone hands you a clean domain transfer; if the domain was registered through Durable, go through the transfer policy above before you cancel, not after.

What if I delete my Durable business or account entirely?

This is a separate, harder-edged action from cancellation, and Durable's own warning is direct: "Deleting a business is irreversible and will cancel any active subscriptions." The documented result: "your business profile, website, Customers, assets, and subscriptions will be permanently removed." Durable's article on this doesn't specifically address what happens to a connected domain, so don't delete your business as a shortcut to leaving — export your customer list and secure your domain situation first, using the sections above, and only delete the business once you've confirmed you have everything Durable actually lets you take.

A content-copy checklist, since there's no export button

Because Durable documents no way to export your pages, text, or images as files, treat leaving as a manual content-recovery job, not an export:

• Copy your page text into a plain document, page by page, while your Durable site is still live and editable.
• Save every image you uploaded, at full resolution if you still have the original files elsewhere — a screenshot of a live page is a fallback, not a substitute, since it won't give you a clean, reusable image file.
• Export your customer list as CSV using the steps above, before you cancel anything.
• Record your current DNS settings for your domain, including MX records, before you change anything — you'll need this reference whether you're transferring the domain or just repointing it.
• Note your current page URLs, so you can set up matching redirects on your new host once it's live — a domain that changes platforms without redirects loses whatever search ranking the old pages had. See redirects when changing website builders for how to build that map, and remember redirects have to live on whichever host is actually serving the domain once DNS moves, not on Durable.
• Check for any Durable-specific features you're relying on (bookings, invoicing, payments) and confirm what data each holds, since none of it is covered by the CSV export above.
• Keep your Durable subscription active until the new site is live and the domain has moved, so you have a working copy to check against while you rebuild.

Where you land next matters more than usual here

Because Durable gives you no file export, wherever you rebuild is starting closer to scratch than a migration from a builder with a real code or content export. If your next site starts from a Figma design rather than a rebuild-by-hand in another all-in-one builder, Figment publishes that design as a website through a plugin — but that's a fit only if you're designing the replacement in Figma in the first place, not a way to pull anything out of Durable itself.

Bottom line

Durable's help center is specific about two exports — a documented domain transfer path (if the domain was Durable-registered and you meet the three eligibility conditions) and a customer-list CSV — and silent on everything else. There's no code export, no page-content export, and no site backup feature described anywhere in its Website Editor or Account & Settings documentation. If that gap matters to you, plan on a manual content copy rather than waiting for an export tool that isn't documented, and secure your domain and customer data first, since those are the two things Durable actually lets you keep.